Wooftown Rewards is our free loyalty program designed to reward you for how much you shop with us. The more you spend, the more rewards and benefits you earn, which you can apply directly with us! It's simple and easy to enjoy the perks.
How do I join the Wooftown Rewards program?
Joining Wooftown Rewards is easy! Simply create an account with us, and you'll automatically be enrolled in the loyalty program. You can start earning points immediately and enjoy the benefits of being a Wooftown customer.
What benefits do I get with Wooftown Rewards?
The more you shop, the more you benefit! You’ll earn points on every purchase and unlock new rewards by leveling up in our program. Plus, you can interact with our features to earn even more rewards. Check out the full list of benefits and rewards to see everything you can earn!
How is my tier status determined?
Your tier status in Wooftown Rewards is based on how many points you earn through shopping and participating in our loyalty activities. The more points you accumulate, the higher your tier status. Refer to the program description above for thresholds and details.
Is my tier status for life?
Your tier status will reset every year on December 31. Make sure you keep earning points to maintain your tier and all the fantastic perks that come with it!
How do points work?
It’s simple: for every dollar you spend on eligible purchases, you earn points. These points can be converted into promotional redemption dollars, which can be used on future purchases. Depending on your tier status, you may earn points at faster rates, meaning more rewards for less spending!
Do all purchases count for points?
Yes, all your purchases made on wooftown.ca and in our stores count towards points. Just make sure you're logged into your account or provide your loyalty details to the sales associate for points to be added to your account. Some exclusions may apply, but you’ll be notified if a purchase doesn’t qualify.
What happens if I return my items?
If you return an item, the points and spend amount associated with that purchase will be deducted from your account.
What is voting?
Voting is a fun way to earn extra points! Simply answer questions we ask you, and you’ll earn points in your account. It’s an easy and interactive way to boost your rewards.
What are the free products I can redeem?
Your points are versatile! You can use them not only to upgrade your tier and get dollars off your purchases but also to redeem free products. If you've earned enough points, simply select the product you want, and it will be added to your cart for free.
How do Achievements work?
Achievements are another way to earn rewards by completing specific tasks. Check out all the available Achievements, complete them, and unlock some amazing rewards. Each Achievement will detail what you need to do and the reward you’ll receive upon completion.
How will I receive my birthday gift?
All members who provide their birthday information will receive a special birthday surprise during their birthday month. You’ll be notified via email, so make sure you’re opted in to receive marketing emails from us. Instructions on how to redeem your gift will be included in the email.
Do my points expire?
Yes, your points will expire 12 months after they’ve been added to your account. Be sure to use them on purchases or redemptions before they expire to make the most of your rewards.
How do referrals work?
Want to share the Wooftown love? Share your unique referral link with friends and family so they can enjoy a discount on their first purchase. When they make a qualifying purchase, you'll earn points in your account. Share your link via email, phone number, or social media to start earning!