Where loyalty meets lifestyle. We reward you for living without limits: show up, join in, spread the word, and earn while you do it. Because it’s not about the destination, it’s about the journey, and we’re here to make every step count.
Use your points to redeem free products at no cost.
FAQs
What is Club Verve?
Club Verve isn’t just a rewards program—it’s an exclusive, invite-only experience designed for those who appreciate the best. As a member, you’ll earn points, unlock VIP perks, and gain access to extraordinary rewards. Climb the tiers, unlock even greater benefits, and indulge in rewards made just for you.
How does the loyalty program work?
Earn points every time you shop with Verve or complete special actions.
Get up to 3 points for every £1 spent.
Redeem your points for premium products, exclusive discounts, and exclusive experiences.
Is there a membership fee to join?
No, Club Verve is here to reward our most loyal customers, and will be free of any charge to join.
Who is eligible to join the program?
All customers who have an Verve account will be eligible to join Club Verve.
How do I sign up for the loyalty program?
All customers with a Verve account will have access to the program. For those customers without, you simply need to sign up for an account and you will be granted access.
How do I earn points?
You can earn up to 3 points per £1 spent on any of our products. You will also be able to earn additional points by completing specific actions that you can find on our Club Verve hub page. These will be updated sporadically, so keep your eye out for new ways to earn!
How many points do I earn per purchase?
If you are a Silver or Gold member, you'll earn 1 point per £1, 1.5 points if you are a Platinum member, and 2 points if you are a Diamond member.
Do I earn points on all products?
Yes, you will earn points no matter what purchase you make.
Will I earn points on discounted items?
Yes, you will earn points no matter what purchase you make.
How can I redeem my points?
You can redeem your points in multiple ways. You can use the points exchange slider to redeem your points for product discounts, against free products, or also at checkout. With more point redemption options coming, keep an eye out for new features!
What rewards can I get with my points?
You can unlock discounts, free and exclusive products, experiences, and much more.
Is there a minimum number of points required to redeem a reward?
There is no minimum number of required points to start enjoying the benefits that Club Verve have to offer.
Can I use points to get a discount on purchases?
You can redeem your points for discount on any Verve product or subscription.
Do my points expire?
Your points will expire, if unused, after 12 months.
How can I check my points balance?
Your points will be displayed in numerous locations on the Verve website. These include, but are not limited to, the Club Verve hub and My Account pages.
What should I do if my points are missing or incorrect?
Please contact our customer service team should you have any issues with Club Verve.
Can I transfer my points to someone else?
Club Verve points are only applicable to the account that has earned them.
Can I combine my points with another account?
Club Verve points are only applicable to the account that has earned them.
What happens to my points if I return an item?
On the chance that you wish to return your product, your Club Verve points total will be adjusted appropriately.
What happens if I forget to use my discount at checkout?
Should you forget to use your discount at checkout, you can apply it retrospectively to your subscription or on next purchase.
Is there a limit to how many points I can earn?
There is no limit to how many points you can earn.
Can my membership be revoked or suspended?
Under exceptional circumstances, your membership could be revoked or suspended. However, this is not normal company policy.
Can I cancel?
Club Verve is a feature of your customer experience, and not a membership. As a result, you cannot cancel, however you can opt out of comms or stop using the feature. If you would like more information on this, please reach out to our customer service team.