Biogents Rewards is our free loyalty program that rewards you based on how much you shop and how much you spread the Biogents message to friends, family and neighborhoods. The more you spend, the more rewards and benefits you earn, that you can apply directly with us! Simple and easy.

All you need to do to join our loyalty and rewards program is to create an account with us! Simply create an account by clicking Join Now on this page. You can also create a customer account by clicking on "My account" in the top right-hand menu. You’ll automatically be enrolled in loyalty so you can start earning points immediately.

The more you shop, the more benefits you earn! You’ll be able to earn points for any purchases you make and unlock new rewards over time. You can also collect points by following our social media channels or by referring our products to friends and neighbors. The full list of benefits and rewards can be found above, so you can see ways to earn points to redeem discounts.

It’s this simple: For every dollar you spend, you earn points. Earned points are converted into discount codes you can use at checkout.

All purchases you make in the Biogents US Shop after you have registered for your customer account will be awarded points. You need to make sure you are logged into your customer account to receive points on purchases. Past purchases are not eligible for points and points will not be retroactively applied.

If you want to do something nice for your neighbors, friends and family, you can send them a 10% discount code to apply on their first purchase at Biogents. Once they place an order you will be notified and $10 in points will be added to your account. To send the discount code to them enter their email under the REFER A FRIEND section listed above or share via social media.

Past purchases are not eligible for points and points will not be retroactively applied. All of your purchases made on us-shop.biogents.com AFTER you sign up for our loyalty program will count for points. You need to make sure you are logged into your loyalty account to receive points on purchases.

If you return an order, your points get automatically deducted for the points that you earned on that purchase. If you use points on an order that you returned, you can reach out to customer service at shop-us@biogents.com and we can add those points back to your account.

Points do not expire.

Points cannot be combined or transferred.

No, points that you redeem for discount codes cannot be stacked with other coupon or discount codes.

No, rewards can only be accumulated and used on purchases made directly on our website: us-shop.biogents.com.

We actively monitor accounts to ensure the security of our platform and protect users from potential fraud, unauthorized access, or malicious activities. This policy applies to all accounts on the website and outlines the process for identifying, investigating, and acting upon suspicious activity.

Identification of Suspicious Activity
Suspicious activity may include, but is not limited to:
- Multiple failed login attempts.
- Unusual account behavior (e.g., rapid or high-volume transactions).
- Access attempts from unfamiliar or high-risk locations.
- Violations of the platform's terms of service.

Initial Action
- Upon detecting suspicious activity:
- The account may be temporarily suspended to prevent further actions.
- The user may be notified via their registered email with details of the suspension and steps to resolve the issue.

Investigation
The platform will conduct a thorough investigation to determine the nature and cause of the suspicious activity.
Users may be required to verify their identity or provide additional information during this process.

Resolution
If the activity is deemed legitimate, the suspension will be lifted, and the account will be restored. If the activity violates platform policies, the account may be permanently disabled, and relevant authorities may be notified if necessary.

Appeal Process
Users can appeal the suspension by contacting customer support within 14 days of notification. Appeals will be reviewed within a reasonable timeframe.

Enforcement
Failure to comply with the resolution process may result in permanent account deactivation. This policy ensures a safe and secure environment for all users.