Rewards

Join now Sign in

Create an account and earn points.

Earn

Earn points for every $1 you spend.

Redeem

Exchange your points for discounts or free products.

Ways to earn points

Earn points by following us on social media, sharing your birthday, subscribing, and more.

Tiers

Filter Freshman

Filter Friend

Filter Fan

Filter Fam

on sign-up

$60+

$250+

$500+

Points Multipler

1.25x

1.5x

1.75x

Double Points Days

Birthday Reward

$10

$15

$20

Early Access to Sales

Early Access to New Products

Points for free products

Use your points to redeem free products.

Achievements

Turn your efforts into rewards, complete tasks, advance through the tiers, and collect achievements with each new tier you unlock.

Filter Fiend

has placed 6 orders with Filters

$5 in points

0 / 6

Super Safe Smoker

has ordered a MouthPeace, Mini, and Micro

$3 in points

0 / 3

Re-Up Regular

has placed 3 orders in 90 days

$5 in points

0 / 3

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FAQs

What is the Filter Fam Rewards Program?

The Filter Fam Rewards Program is our free loyalty program that rewards you based on how much you shop. The more you spend, the more rewards and benefits you earn, that you can apply directly with us! Simple and easy.

How do I join the Filter Fam Rewards Program?

All you need to do to join our loyalty and rewards program is to create an account with us! Simply follow the instructions to make an account with [name] and you’ll automatically be enrolled in loyalty so you can start earning points immediately.

What benefits do I get in the Filter Fam Rewards Program?

The more you shop, the more benefits you earn! You’ll be able to earn points for any purchases you make and unlock new rewards by leveling up in our program and interacting with our features. The full list of benefits and rewards can be found in above, so you can see exactly what you stand to earn!

How is my tier status determined?

Your tier status is based on your total spending with our store. The more you shop, the higher your tier! Check out the spending thresholds for each tier in the program description above.

Is my tier status for life?

YES: Yep, your tier status will not change after you earned it! Even if your points expire, you will not lose the tier status that you have gotten to.

How do points work?

It’s this simple: For every dollar you spend on eligible purchases, you earn points. Earned points are converted into promotional redemption award dollars. You can apply these reward dollars to future purchases you make to make more out of your purchases. Depending on your tier status, you can be earning points at faster rates than standard, meaning more points for less dollars spent!

Do all purchases count for points?

All of your purchases made on https://mooselabs.us and in retail outlets will count for points. You need to make sure you are logged into your account or upload your retail receipt showing a Moose Labs product name. Some exclusions may apply, but you will be explicitly notified if a purchase does not count for points.

What happens if I return my items?

Upon the return of an item, the spend applied to your tier status for the original purchase, as well as any points earned from the purchase, will be deducted from your account.

What is voting?

Voting is another cool way for you to earn points for free. If you answer questions that we ask you, you’ll get points awarded to your account. It’s super simple!

What are those free products that I can redeem?

Your points are very versatile! Not only can you use points to upgrade your tier and receive dollars off your purchases, but points can also be used to redeem free products from us. Once you’ve earned enough points to unlock a free product, simply redeem it to receive a coupon code that lets you claim the item at checkout at no cost!

How do achievements work?

Achievements allow you to complete specific tasks and earn cool rewards upon completion. Take a look at all the available achievements you have to complete and start ticking them off one by one to truly master the loyalty game by unlocking some amazing rewards. Each achievement tells you what you need to do to unlock it and what rewards you will get once the achievement is unlocked.

How will I receive my birthday gift?

All members who have provided their birthday information will be invited to redeem a gift on their birthday. Notification will be sent to you via email, so it is important that you are opted in to receive marketing emails from us. Instructions on redemption will be provided in the email.

Do my points expire?

Yes, your points will expire 12 calendar months after they were added to your account. Make sure to use your points for your purchases or redemptions before their expiration date to make the most of them.

How do referrals work?

If you want to do something nice for your friends and family, you can share your unique link with them so that they get a discount on their first purchase. Share your link via email or our different social media options and receive points in your account when the person you refer makes a qualifying purchase.

How it works