Turn your efforts into rewards, complete tasks, advance through the tiers, and collect achievements with each new tier you unlock.
🎉 Milestone 1: Loyal Shopper
Buy 3 times a year → +500 points
Because coming back again and again deserves a little love đź’›
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🤝 Milestone 2: Super Sharer
Make 2 successful referrals → +500 points
Spreading the Moonkie magic comes with extra rewards ✨
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âť“ MoonPoints FAQ
Got questions? We’ve got answers! Here's everything you need to know about Moonkie Rewards and how to make the most of your MoonPoints. 🌙✨
What are MoonPoints?
MoonPoints are the magical rewards you earn through Moonkie’s free loyalty program.
Shop, share, refer, and interact with us to collect points — and unlock joyful rewards at every step.
How do I join Moonkie Rewards?
Just create a Moonkie account!
You’ll be automatically enrolled, so you can start earning MoonPoints right away.
What benefits do I get with my MoonPoints?
You can redeem MoonPoints for:
Discounts on purchases
Free Moonkie products
VIP-tier perks
Birthday bonuses
Early access to new products
And more!
How is my tier status determined?
Your tier is based on how much you’ve spent at Moonkie.
The more you shop, the more your MoonPoints (and benefits) grow!
How do MoonPoints work?
Earn points with every eligible purchase:
US - 5 points per $1
Redeem them for savings or free gifts — and earn faster in higher tiers!
Do all purchases earn MoonPoints?
Most do! Just make sure you're logged in to your Moonkie account while shopping.
Some exclusions may apply — but we’ll always let you know.
What happens if I return an item?
If you return a purchase, the MoonPoints earned (and spent toward your tier) will be deducted from your account.
How do achievements work?
Achievements are fun mini-goals.
Complete tasks (like multiple purchases or referrals) and earn extra MoonPoints as a bonus!
Do MoonPoints expire?
Yes — they expire 12 months after being earned.
We'll remind you before they expire, so you can use them in time!
How do referrals work?
Share your unique referral link:
Your friend gets 15% off their first $65+ order
You get 15% off your next order (no minimum!)
Points may also be awarded for successful referrals.
I already have an account—do I need to register again?
No. You can log in with your existing account and password. You’ll be automatically enrolled, and your points will start accumulating with your purchases. If you have any other questions, please contact our Customer Service team at info@moonkieshop.com.
How long does it take for points to appear in my account?
Points usually appear within 1–3 days after your order ships. Please allow a little processing time. If you don’t see them after 3 days, contact us at info@moonkieshop.com.
Can I cancel a points redemption?
Once redeemed, points cannot be canceled or returned. Your discount must be used in a single purchase — any unused value will not be credited back to your account. So, only redeem what you’re ready to spend today!
What should I do if my points balance is incorrect?
Please contact our Customer Service team at info@moonkieshop.com with your account information and order number, and we’ll verify and update your balance.
Why can’t I see my points after logging in?
Make sure you're logged into the same account you used for previous purchases. Points are updated after your order is processed and may take 1–3 days to appear. If they’re still missing, please contact us at info@moonkieshop.com for help.
What if I can’t access the Rewards Page?
Try refreshing the page or using a different browser. If the issue continues, please contact our Customer Service team at info@moonkieshop.com.