Answer: The HydraPatch® Rewards Member Club is an exclusive loyalty program designed to reward our valued customers for their continued support. Members can earn points for every dollar spent and redeem them for a variety of products and exclusive experiences. The program features three membership tiers—Premium, Platinum, and Prestige—each offering increasing benefits.
How do I earn points?
Answer: You earn 1 point for every dollar spent on HydraPatch® products as a Premium Member. If you move up to Platinum you’ll earn 1.25 points, and or Prestige you'll earn 1.5 points per dollar spent. You can also earn points by performing actions like creating an account, starting a product subscription, leaving a review, following us on social media, and referring friends.
How can I redeem my points?
Answer: You can redeem your points for a variety of rewards, including HydraPatch® products and exclusive merchandise like hats, towels, and more. Each item has a specific point value, which you can view on our rewards page.
What happens to my points if I don’t use them?
Answer: Points have a rolling 12-month expiration. This means that any points you earn will expire if they are not used within 12 months from the date they were earned.
Will I move down a tier if my points value drops below the requirement?
Answer: No, once you reach a higher tier, you remain at that level. Your tier status is secure, and you won’t move down even if your points balance drops below the tier’s threshold.
Can I combine points from multiple accounts?
Answer: No, points are non-transferable and must be redeemed using the account in which they were earned.
How do I check my points balance?
Answer: You can check your points balance at any time by logging into your account on our website. Your current balance, along with your tier status, will be displayed on your account dashboard.
How long does it take for points to be credited to my account?
Answer: Points are typically credited to your account within 24 hours of your purchase. If you don't see your points after this period, please contact our customer service team for assistance.
Can I combine points with cash to make a purchase?
Answer: Yes, you can use a combination of points and cash to complete a purchase. During checkout, you can choose how many points you want to apply, and the remaining balance can be paid with your preferred payment method.
Can I leave multiple reviews?
Answer: Absolutely! You're welcome to leave as many reviews as you'd like. However, please note that points will only be awarded for your first review.