Havenlight Rewards is our free loyalty program that rewards you based on how much you shop. The more you spend, the more rewards and benefits you earn, that you can apply directly with us! Simple and easy.
How do I join the loyalty program?
All you need to do is create an account with us! Simply follow the instructions to make an account with Havenlight and you’ll automatically be enrolled in loyalty so you can start earning points immediately.
What benefits do I get in the loyalty program?
The more you shop, the more benefits you earn! You’ll be able to earn points for any purchases you make and unlock new rewards by leveling up in our program and interacting with our features. The full list of benefits and rewards can be found above, so you can see exactly what you stand to earn!
How is my tier status determined?
Your tier status is determined by how many points you earn by shopping with our store and completing our loyalty activities and achievements. The more points you get, the higher your tier status will be. Take a look at our thresholds for tiers in the program description above.
How do points work?
It’s this simple: For every dollar you spend on eligible purchases, you earn points. Earned points are converted into promotional redemption award dollars. You can apply these reward dollars to future purchases you make to make more out of your purchases. Depending on your tier status, you can be earning points at faster rates than standard, meaning more points for less dollars spent!!
Do all purchases count for points?
All of your purchases made on the Havenlight and at our gallery will count for points. You need to make sure you are logged into your account or that you tell the sales associate your loyalty program details for your points to be added to your account.
What happens if I return my items?
Upon the return of an item, the spend amount applied to your tier status for the original purchase will be deducted from your account.
What are those free products that I can redeem?
Your points are very versatile! Not only can you use points to upgrade your tier and receive dollars off your purchases, points can also be used to redeem free products from us. If you’ve earned enough points to unlock a free product, simply click the product you want and it will be added to your cart FOR FREE.
How will I receive my birthday gift?
All members who have provided their birthday information will be invited to redeem a birthday surprise during the month of their birthday. Notification will be sent to you via email, so it is important that you are opted in to receive marketing emails from us. Instructions on redemption will be provided in the email.
Do my points expire?
Yes, your points will expire 12 calendar months after they were added to your account. Make sure to use your points for your purchases or redemptions before their expiration date to make the most of them.
How do referrals work?
If you want to do something nice for your friends and family, you can share your unique link with them so that they get a discount on their first purchase. Share your link via email, phone number, or our different social media options and receive points in your account when the person you refer makes a qualifying purchase.
What if I copy the coupon code, but exit out and come back to use them later?
Once you copy the discount code, if you exit out of the rewards page and come back later, it may disappear. You can go back and find the discount code in your “Rewards History” at the top of the rewards page and then checkout.