This exclusive loyalty initiative is designed for residential interior designers across the United States and Canada who specify GROHE SPA fittings. We created this program to honor professionals who feature our products in their work by providing access to specialized training, valuable resources, and exclusive rewards.
Who is eligible to join?
Any practicing interior residential designer, design studio principal, or design-firm team member who specifies plumbing fittings for client projects. We welcome independent designers and larger studios alike — there's no minimum project volume required to enroll.
Is there a cost to join?
No. Membership is free for qualifying trade professionals. You simply apply, verify your trade credentials, and start earning from your first qualifying purchase/sale or specification.
How do I earn points?
You earn points on qualifying sales and purchases of GROHE SPA products. You receive 1 point for every $1 of the claimed list price. Additionally, you can earn points by submitting project specifications, participating in "Learn and Earn" training sessions, and engaging with our brand.
Do points come from my purchases, my clients' purchases, or both?
Both, purchases made directly by you on behalf of your clients will earn points. If your client purchases fittings you've specified through an authorized dealer or showroom, you can upload the invoice to earn points.
What information do I need to register a project?
To register a project, log in and choose Spec Upload. Upload a clear copy of the project specification; adding a project name is optional.
How do I check my rewards balance?
Log in to your GROHE Designer program dashboard at any time to view your rewards balance.
Who do I contact with questions about my account?
Contact Support at designers@lixil-rewards.com
How do I submit a claim in the GROHE Designer Program?
Log in to your account and choose Invoice Upload for a completed purchase or Spec Upload for a project specification. Add an optional project name, upload a clear supporting document, and submit your claim. You can check its status from your account.
I submitted my claim, what happens next?
Once you have submitted a claim, our team will process and review it for approval. You'll be notified via email regarding claim status and can check your account for the most up-to-date information.
Why won’t my claim submit?
Check that all required information is complete and that your supporting document is clear and readable. Claims may also be blocked if the invoice is outside the 60-day submission window, duplicates a previous invoice, includes more than six of the same SKU, or is for a commercial address. If the issue continues, contact designers@lixil-rewards.com.
Why has my claim been declined?
If your claim is declined, you will receive an email outlining the reasons, which could include the following:
The invoice date is greater than the 60-day submission window.
The SKU quantity is greater than 6 per invoice number.
The claim is for a commercial address.
The proof of sale document provided with the claim may not meet the required criteria
Duplicate invoice submitted
When will I start earning points?
You can start earning points after you receive your Welcome Email once your account has been validated within 1-2 business days
How long does it take for my points to appear?
Most approved claims will have points available within and hour. Occasionally claims pulled in for review may take up with 2 business days.
How do I redeem points?
Points can be redeemed on the Home page for a digital Visa egift card, or for an Amazon eGift cards. You will need at least 500 points to place your first order. Whole dollar increments
How many points will I receive for my claim?
The number of points you receive is based on your sale List Price value. 1 point per $1 sold.
Do points have a monetary value?
Each point you earn is equivalent to $0.01 in value. Ex: 500 points equals $5.
I’ve forgotten my password: what do I do?
There is no password, sign in using your email address and a one time code.