Topicals Rewards is our free loyalty program that rewards you based on how much you shop. The more you spend + engage, the more rewards and benefits you can earn.
You can join by creating a Topicals account. Once created, you’re automatically enrolled. You’ll earn points for orders, engagement, and special activities.
How is my tier status determined?
Your tier is based on how much you spend (in USD) each year or if you have an active subscription.
Fresh Face: $0–$74.99 per year
Routine Regular: $75–$149.99 per year OR active subscription
Top Shelf: $150+ per year
Your tier updates as soon as you qualify and resets once per year.
When does my tier reset?
Your tier status will reset annually on a rolling basis based on when your account was created.
What counts toward annual spend?
Annual spend includes product purchases on mytopicals.com after discounts but includes tax and shipping costs. Additionally, subscription replenishment orders count. Receipt uploads and referral rewards do not count toward tier spend.
Can loyalty rewards and promo codes be combined?
Rewards may not be combined with some promotions. Only one reward can be used per order.
How do points work?
Points are earned by completing activities listed on your account page. You will additionally receive points for every dollar spent from orders placed on mytopicals.com (excluding taxes + shipping costs). Earned points are converted into discount codes. You can apply these to future purchases. Depending on your tier status, you can be earning points at faster rates, meaning more points for less dollars spent.
Do all purchases count for points?
All of your purchases made on the mytopicals.com site will count for points. You need to make sure you are logged into your account in order to earn. Some exclusions may apply, but you will be explicitly notified if a purchase does not count for points. We will also award points for purchases made at Sephora through our receipt upload feature.
How do I redeem points?
Points can be redeemed for discounts at checkout on orders $40+. Only one rewards can be used per order. Members can also trade points for products on their account dashboard.
Do my tiers expire?
Tier status resets once per year based on your annual spend or subscription status.
How do referrals work?
Type in your friend’s email in the email field here and hit “Submit” to send them a referral code for $10 off their purchase. Once that code is used on checkout, you will receive $10 in points (200 points). Alternatively, you can share your referral link with a friend directly by clicking on the “+” button. If you are not logged in, make sure to still fill in your email address before sharing so we know who is making the referral.
*Referrals must be new customers who have not placed an order on mytopicals.com.
Does the person I refer need to purchase for a referral to count?
Yes, the person referred does need to make a purchase using the referral code they received for the referral to count.
How does the receipt upload work?
You can upload receipts from Sephora to earn bonus points.
Each approved receipt earns points per dollar spent (based on tier status) on Topicals products
Receipts must show a Topicals product and purchase must be made within the last 3 months from the date of upload
Duplicate receipt uploads will not be accepted
Points are added after review (1-2 days)
Receipt points do not count toward tier spend
Do subscriptions give extra rewards?
Yes.
Active subscribers:
Automatically qualify for Tier 2 benefits regardless of their annual spend
Earn 30 bonus points for each recurring order
If a subscription customer spends over $150+, they will move up to our Top Shelf tier for additional benefits. If a member cancels their subscription, their tier status will be reflected based on their annual spend.
Can I apply my reward points to my subscription orders?
At this time, subscription customers can only redeem points on orders placed at checkout.
How will I receive my birthday gift?
All members who have provided their birthday will be eligible to redeem a gift on their birthday. Notification will be sent via email, so make sure you are subscribed to receiving our marketing emails. Instructions on how to redeem will be provided in the email. You can opt into our email newsletter by clicking the “Sign up” button on your rewards account page (10 points will also be added to your account).
What happens to my points if I return a purchase?
If you return a purchase, the spend applied to your tier status for the original purchase, as well as the points you earned for that purchase, will be deducted from your account. If points were used during this purchase, the points will be returned to your account.
Upon the return of an item, the spend applied to your tier status for the original purchase, as well as any points earned from the purchase, will be deducted from your account.
Where can I see my points?
Sign into your account here and navigate to see your points, tier status, and additional ways to earn more.
How do achievements work?
Achievements allow you to complete specific tasks and earn rewards upon completion. Take a look at all the available achievements you have to complete and start ticking them off one by one so you can unlock even greater rewards. Each achievement tells you what you need to do to unlock it and what rewards you will get once the achievement is unlocked.
I traded points for a product code but no longer want to redeem the product, how can I return my points to my total balance?
Please contact our support team at help@mytopicals.com and we will be happy to refund your points to your account.